فایل ورد
علمی و دقیق
قابل ویرایش
قابل ارائه برای تحقیقات دانشگاهی
20 صفحه
منابع:
- Alpert, M., & Raiffa, H. (1982). A progress report on thetraining of probability assessors. In D. Kahneman, P. Slovic,& A. Tversky (Eds.), Judgment under uncertainty: Heuristicsand biases (pp. 294–305). New York: Cambridge University.
- Christensen-Szalanski, J. J. J., & Bushyhead, J. B. (1981). Physicians’use of probabilistic information in a real clinical setting. Journal ofExperimental Psychology: Human Perception and Performance.
- Johnson, E. (1988). Expertise and decision under uncertainty :Performance and process . In M. T. H. Chi, R. Glaser, & M. J.Farr (Eds.) , The nature of expertise (pp. 209–228). Hillsdale, NJ:Erlbaum.
- Juslin, P., Wennerholm, P., & Olsson, H. (1999). Format dependencein subjective probability calibration. Journal of Experimental Psychology: Learning, Memory, and Cognition, 25, 1038–1052.
- Crm.technologyevaluation.com
- What Is CRM?
- www.bitpipe.com
گزارش تحقیق در مورد مدیریت روابط با مشتریان (CRM)