Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
Aude Rychalski, Sarah Hudson
Journal of Business Research (2016)
مقاله انگلیسی 2016
Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
Aude Rychalski, Sarah Hudson
Journal of Business Research (2016)
Social Enterprise Emergence from Social Movement Activism: The Fairphone Case
Ona Akemu, Gail Whiteman and Steve Kennedy
Journal of Management Studies 53:5 July 2016