![مقاله انگلیسی 2016](../prod-images/690836.jpg)
Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
Aude Rychalski, Sarah Hudson
Journal of Business Research (2016)
مقاله انگلیسی 2016
Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
Aude Rychalski, Sarah Hudson
Journal of Business Research (2016)